BASIC TIPS FOR A LONGTERM AND SUCCESSFUL PARTNERSHIP “CONTRACT PROCESSORS ARE YOUR BEST FRIEND “
When working with a mortgage loan processing company, it is very important to follow these simple tips:
Always be available; return calls and emails promptly.
Assist borrowers with questions that processors are not able to discuss.
Be accountable and follow through.
It is recommended to use the tools provided for faster communication.
Submit a complete 3.2 Fannie Mae application with supporting documents. Include an explanation of any pertinent information about the loan that your processors should know. This gives them a clear understanding of the loan and prevents delays in submitting your loan to the underwriting.
Submit your loan with the correct investor and pricing sheet.
Treat your processors as partners. They are your best friend!
Ensure that they are paid. This shows that you value their hard work.
Respect the company’s working hours.
Utilize their office phone number, only call cell phone when asked.
Be understanding, courteous and respectful of their services and time.